Sunday, April 27, 2008
from someone besides me. George Tannenbaum likens Amazon customer service rep to Mother Theresa.
My Kindle appeared to have died. I was panicked. It didn't turn on and didn't seem to be charging. Was it $400 down the tubes? Or two hours on hold down the tubes?
I went to "manage my kindle" and typed my phone number in a "field" that said something like "call me." Within 10 seconds--yes, 10 seconds of typing my number--I got a call back from an eastern Washington sales rep.
Full adulation here.