postcards from sxsw

crowds

Almost every session I've attended at SXSW this year has been SRO, including our own, which was gratifying. Last year, 10,000 campers convened at the Convention Center in Austin. This year, the number I've heard is 14,000. You have to get to sessions early, or sit on the floor. But even finding a space on the industrial carpet isn't easy, especially near wall outlets. I was glad to snag a seat in this crowd gathered for "Extend Your Brand, There's an App for That" with Shiv Singh and Adrian Ho, moderated creatively by Brian Morrissey.



food

There's too many sessions, too little time to sit down for meals which are generally grabbed on the run from first floor cafe stands or food trucks which of course have their own twitter accounts.

making a session is as challenging as making a plane at JFK

It takes a bit of planning to navigate Austin Convention Center which is as cavernous as an international airport. Inevitably, when a session is moved, it's moved to a spot furthest geographically from where you are standing. Just like air travel.

parties

Many, many, many. As with sessions, if you don't get there early, you might not get in. Ironically, admittance to many parties the first night required hardcopy printouts of RSVP acceptances-- what? Mobile digerati were expected to have toted their printers? Party hosts have wised up since then and attempts to equalize party access to "first come, first served" have reverted to old-school VIP pass model: you don't need a printer, you need to know the right people.

Here's bird's eye view of funfest thrown last night by Barbarian with Stumbleupon, taken from the roof of the Mohawk.

And a shot from earlier in the evening: former McCann Chief Technology Strategist Faris Yakob embracing the awesome at Beer Sphere, Club Deville.

Zappos party bus/bookmobile

Zappos CEO and business book writer Tony Hsieh is one smart social media cookie.

of course, sxsw wouldn't be sxsw anywhere but austin

sign spotted by Shutterstock

social media turns anti-social for Advertising Week

Last week while New York resounded with fervent proclamations from ad agencies saying they are "going digital" (Grey's president: We're bringing in kids with mohawks and tattoos!) more than 200 social media practitioners gathered on the opposite coast for Adweek’s Social Media Strategies Conference in San Francisco. Michael Bissell and I were honored to be among presenters from Razorfish, Mattel, Facebook, Gap, Ogilvy, DDB and others on the forefront of new media. Keynoter MC Hammer (who tweets to show he's "not just parachute pants") proved surprisingly articulate and insightful on the subject.

Give me anyone in this audience and $15 million and I promise you I can make 'em hot. That's easy. But social media is disrupting this model--creating brands + buzz with little investment...Social media is to Hollywood what Napster was to music.

Other retweets throughout the day:

Trying to retract something from the internet is like attempting to remove pee from a pool. (Rohit Bhargava, Ogilvy)

The first social media manual was written in the 30s. How to Win Friends and Influence People by Dale Carnegie. (Brian Morrissey, Adweek)

You can't optimize traffic until you optimize content! (Paul Beck, Ogilvy)

Dunkin Dave from Dunkin Donuts is an actual person. Who knew? (MC Hammer)

Barbie's Ken is going to be 50 in 2011! [say it ain't so!] Cynthia Neiman, Mattel

If Facebook was a country, it would be the fourth largest in the world: 1. China, 2. India, 3. US, 4. Facebook. (Ian Schafer, Deep Focus)

from Ian Schafer's keynote presentation. Which can be seen in its excellent entirety here.

why most web ad creative still sucks

Brian Morrissey of Adweek posed an interesting question the other day: Are designers to blame for bad web ads?

(Of course not everyone thinks they're bad. But if you're reading this blog, you probably agree that with a few notable exceptions, they are pretty awful. For you (and me) there's now Ad Block Plus-an app that replaces online ads with images from curated photography collections (!)

I think the fault for lame web creative lies not with designers, but with old agency constructs. As long as creatives see web campaign components as add-ons, as long as we're willing to throw them over the ropes to "guys in interactive" and as long as "interactives" work in isolation, kept out of the club where briefings, strategy and creative executions take place, web ad space will continue to be a place where designers try to out-flash, out-code, out-animate each other. In other words, ads will remain tactically-focused, failing to forge emotional connections basic to the power of advertising's persuasiveness. Imagine what print ads or TV spots would look like if created by only those in production.

Recently, IAB chief Randall Rothenberg argued for putting creatives together with web designers (or creative technologists or digital experience strategists or whatever is the au courant title of day) to form a new creative partnership as transformational to our business as Bill Bernbach pairing copywriters and art directors. (Fact from the wayback machine: until the 60s, they worked apart. Writers used to slip copy under AD's doors, with requests for illustration and--because the requests were coming from writers-- often didn't make sense from a visual perspective. An oldtimer once told me he received a yellow page of aspirin copy with the request for drawing of "man without a headache".)

I agree with Rothenberg that before creative change in web advertising can take place, we need to change the way web creative is done. (Bob Greenburg of R/GA has been saying this for a while.) We have to stop segregating web advertising from advertising. If the state of online creative is to improve, we have to take what we've learned in decades of doing offline advertising and, working with new rules of consumer engagement, take back creative in the digital space.

on making the brand: new media takes over old turf

Last panel of Social Media Week was held (ironically to my mind) in that iconic tower of old media, the Conde Nast building. Moderated by Wired's bureau chief, John C. Abell, panel explored branding via social media and included Ian Schafer, CEO of Deep Focus (AMC Mad Men's digital agency), Brian Morrissey of Adweek and a guy everyone seemed to know except me--SM superstar Gary Vaynerchuk who has used twitter/youtube/video blogging to parlay a passion for wine and a talent for selling it into a huge (and hugely remunerative) personal brand.

Much of the panel was devoted to what brands should not do in digital space, given that what they should do is rife with exceptions and caveats.

Don't concentrate on creating a brand profile and promotions, to the exclusion of CRM aspects of social media. A brand needs to facilitate conversations between people. Or, as Schafer put it, social media marketing "is a relationship, not a tryst."

Don't just talk, listen. More important than using Twitter is using Twitter Search to find out what people are saying about you.



Don't set up an online suggestion site if you're going to use it as Starbucks did: to tout ideas suggesting corporate policies the company has already decided to put into place. Morrissey pointed out that companies don't make decisions from suggestions on message boards and called mystarbucksidea.com simply a "marketing figleaf."

Don't make false claims. Doing so can get you into trouble faster in social media than it ever did in the world of traditional advertising. "Now if you lie," said Vaynerchuk, "you'll be called out quick. Because twitter is word of mouth on steroids."

Some follow-up questions were from ad agency types wrestling with the problem of how to change mindsets of people around them. Trying to get an old-line company to revisit entrenched values, Schafer said, can be like "turning around a battleship in a canal."

But this way, dreadnoughts. Or we'll never get out of here.

Dare I admit that almost as interesting to me as the panel was the glimpse on my way out of famed Conde Nast cafeteria (Friday's specials: Philly Cheese Steak and Sushi) and Anna Wintour breezing slenderly past, wearing signature sunglasses and magenta plaid coat.