more kindle love

from someone besides me. George Tannenbaum likens Amazon customer service rep to Mother Theresa.

My Kindle appeared to have died. I was panicked. It didn't turn on and didn't seem to be charging. Was it $400 down the tubes? Or two hours on hold down the tubes?

I went to "manage my kindle" and typed my phone number in a "field" that said something like "call me." Within 10 seconds--yes, 10 seconds of typing my number--I got a call back from an eastern Washington sales rep.

Full adulation here.

one billable agency hour

It's not only the shitty meetings that eat up your time. It's making the shitty meetings, posts George Tannenbaum on Ad Aged:

3:36 __________ Status. (An email goes out. Two times are proposed for a weekly status meeting.)
3:42 __________ Status. The first person votes on the time she prefers.
3:43 __________ Status. A person agrees with the person above because they have a finance meeting.
3:43 __________ Status. A Senior Vice President agrees with the two people above.
3:51 __________ Status. A Creative Director prefers a different time.
3:53 __________ Status. The first person wonders if the finance meeting can really be completed in 1/2 an hour.
4:11 __________ Status. An ACD agrees with the Creative Director.
4:19 __________ Status. The account lead agrees with the CD and ACD and asks all to confirm.
4:32 __________ Status. The ACD says that it "sounds good!"
4:30 __________ Status. An account person says fine but the status must end early because she and an SVP have a meeting that starts promptly at 12:30.
4:31 __________ Status. The CD says "that's great."
4:31 __________ Status. The first person to respond, 49 minutes ago says, "Sounds good."
4:35 __________ Status. The ACD concurs. "That will force us to be done on time."
4:42 __________ Status. Invitation sent out. It "conflicts with other appointments on my calendar."