Sunday, April 27, 2008

more kindle love

from someone besides me. George Tannenbaum likens Amazon customer service rep to Mother Theresa.

My Kindle appeared to have died. I was panicked. It didn't turn on and didn't seem to be charging. Was it $400 down the tubes? Or two hours on hold down the tubes?

I went to "manage my kindle" and typed my phone number in a "field" that said something like "call me." Within 10 seconds--yes, 10 seconds of typing my number--I got a call back from an eastern Washington sales rep.

Full adulation here.

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